Our Products
Complete Business Consultation for You, All Services in One Place.
USSD Service
Build real time interactive experiences for your users that is accessible on both feature and smartphones. Easily integrate our simple and reliable USSD API and start delivering scalable solutions to your users!
Whether you need to send important updates, run promotional campaigns, or gather feedback from your customers, our two-way SMS for surveys and feedback and USSD services are the perfect tools to help you achieve your goals. As a leading USSD provider West Africa, our affordable and customizable solutions empower you to connect with your customers in a seamless and interactive manner, allowing you to drive engagement, increase customer satisfaction, and boost your business.
Product Overview
Unstructured Supplementary Service Data or USSD in short is a service that allows mobile phone users to interact with a remote application from their device in real time. A predefined session is started once a user dials in to facilitate the transfer of information between your application and the user. It is a highly scalable service as it does not require an internet connection and is supported by both feature and smartphones.
Dedicated USSD
This is a three digit code for example *123# that is used solely by one user for their company or service.
Shared USSD
This is a code that is used by multiple companies or services. Each company is allocated a channel on our dedicated codes, for example *123*X#
04
See exactly how OTP & Verification works in practice
Use cases
Query services
Give access to structured information from your application with USSD menus. The interactive nature can layer leading questions to deliver the right information.
Data collection
USSD is a powerful tool for data collection because it is universally accessible on any mobile phone. The session-based nature of USSD services also make them better suited for structured surveys as compared to SMS.
User Registration
USSD is a powerful marketing tool for leading users to quickly register for your service. Enhance the customer on boarding experience by adding services such as SMS and Voice to your USSD application.
04
See how different industries apply this use case
Industries Using USSD Code
Banking & Fintech
Transaction alerts, OTP verification, and account notifications for financial institutions.
E-commerce
Order confirmations, delivery updates, and promotional offers for online retailers.
Healthcare
Appointment reminders, health tips, and emergency notifications for medical facilities.
Education
School announcements, exam schedules, and parent-teacher communication for educational institutions.
Logistics
Delivery updates, tracking information, and customer notifications for logistics companies.
Hospitality
Promotional offers, bonus notifications, and account updates for gaming platforms.
FAQ'S
Frequently Asked Questions
2-way messaging refers to a communication method that allows two parties, such
as a business and a customer, to exchange messages in a bidirectional manner. It
enables real-time and interactive communication between both parties.
In 2-way messaging, when one party sends a message, the other party can respond,
creating a continuous and interactive conversation. This communication can take
place through various channels, such as SMS, social media messaging apps, or
web-based chat platforms.
2-way messaging offers several benefits to businesses, including improved
customer engagement, enhanced customer support, personalized interactions, and
the ability to gather valuable feedback from customers.
Businesses can use 2-way messaging to provide customer support, send order
updates, offer personalized product recommendations, conduct surveys, and
facilitate interactive marketing campaigns.
Yes, businesses can automate 2-way messaging using chatbots or automated
messaging systems. These systems can handle common inquiries, provide instant
responses, and collect necessary information before routing complex queries to
human agents.
2-way messaging is beneficial for businesses of all sizes and industries. It is
particularly advantageous for e-commerce, customer service-focused companies,
healthcare providers, travel agencies, and marketing-driven enterprises.
Yes, 2-way messaging is an effective tool for marketing campaigns. It allows
businesses to send personalized offers, receive customer feedback, and conduct
interactive surveys to better understand customer preferences.
Yes, businesses can track the success of 2-way messaging campaigns by monitoring
metrics such as response rates, conversion rates, customer satisfaction levels,
and overall engagement. Analyzing these metrics helps businesses assess the
effectiveness of their messaging strategies and make necessary improvements.
