A broadcast isn't a conversation. Give customer replies somewhere to go.
When a customer replies to your message it lands in a shared team inbox — not a personal phone that goes quiet after 5pm. Quick replies and auto-responders keep the conversation moving even when your team is offline.
- Shared team inbox
- Quick replies
- 24/7 auto-responders
- Service replies free
Replies are revenue
A customer who replies is a customer with intent. Every unanswered reply is an order, a booking or a renewal you already paid to trigger.
Owned by the team
Conversations live on the business account, not an employee's handset — so history survives shift changes and resignations.
Never silent
Auto-responders acknowledge instantly, any hour, so a customer always knows they have been heard.
Every reply in one place, visible to your whole team
- Inbound replies land in a shared team inbox, never on a single agent's personal device.
- Nothing is lost when someone is off shift, on leave, or leaves the company.
- Full conversation history against each contact, so anyone can pick up where the last person stopped.
- Contact records and lists shared with your campaigns, so context travels with the customer.
Quick replies for the questions you answer every single day
- Saved quick-reply templates, so agents stop retyping the same four answers.
- Auto-responders acknowledge instantly — confirming receipt while a human catches up.
- Freeform replies inside the active 24-hour window, approved templates outside it.
- Answer from a laptop or a phone; the inbox is built mobile-first because your team is.
Where a reply matters as much as the message
Let a customer reply to correct an address or reschedule a delivery window before the rider leaves.
Handle product questions and post-purchase support in the same thread as the order update.
Patients confirm or reschedule appointments by replying directly to the reminder.
Field viewing requests and follow-up questions from prospects while intent is still high.
Parents reply to a fee notice with a question and get an answer without calling the bursary.
Turn a failed-transaction alert into a resolved support conversation in one thread.
Built on the WhatsApp connection you already have
| Channel | WhatsApp Business API (Meta Cloud API) |
|---|---|
| Inbox model | Shared team inbox with full conversation history |
| Automation | Quick-reply templates and auto-responders |
| Reply window | Freeform for 24 hours after a customer message; templates outside it |
| Contact management | Shared contact records and imported lists |
| Setup | None beyond connecting your WhatsApp number |
The inbox, quick replies and auto-responders come with your WhatsApp Business API setup. You pay only for the underlying conversation — and service conversations, your replies to a customer who messaged first, are free.