Reach the customer with no smartphone, no data and no app to download.
A USSD menu works on every handset on every Nigerian network — the same experience your customer already uses to check their airtime balance. It is the widest-reaching digital channel in the country, and the only one that never asks for data.
- Works on every handset
- Zero data required
- All 4 networks
- Connects to your system
No customer left out
Millions of Nigerians transact daily on phones that will never run your app. USSD is how you serve them without asking them to upgrade.
Works where data doesn't
USSD rides the GSM signalling channel. If a phone has bars, your service works — rural coverage, poor network, empty data bundle and all.
Familiar in seconds
There is nothing to learn. Numbered menus are the interface every Nigerian phone user already understands.
Menu-driven experiences for the moments that matter
- Query services — balance checks, order status and results lookup, all without a data connection.
- Data collection — surveys, feedback and field data entry from users who never touch an app.
- User registration — onboard customers or beneficiaries directly from a feature phone.
- Session-based flows that guide a user step by step to exactly the answer they came for.
Four things a USSD menu does well
Balance checks, order status, exam results and eligibility lookups — with no data connection at all.
Surveys, field reports and feedback captured from users who will never open an app.
Sign up customers, members or beneficiaries directly from a ₦5,000 feature phone.
Let customers change a plan, request a callback or trigger an action without calling support.
No internet required means no customer left behind
Balance checks, mini statements and transfers for customers with no data plan.
Registration and survey drives that reach rural and low-connectivity populations.
Result checks and enrolment status lookups for parents on any handset.
Order status lookups for customers who can't or won't install an app.
Policy checks, claim initiation and enrolment for micro-insurance schemes.
Market prices, input orders and advisory services for farmers off the data grid.
One short code, a guided menu, an answer in seconds
| Device requirement | Any mobile phone — feature phone or smartphone |
|---|---|
| Connectivity requirement | None. Runs over the GSM signalling channel |
| Interaction model | Session-based menu with numbered options |
| Networks | MTN, Airtel, Glo, 9mobile |
| Integration | HTTP callback per menu step, against your own system |
| Typical use cases | Query, registration, data collection, self-service |
Short-code type, menu depth and monthly session volume each move the number substantially, so we scope USSD per project rather than publish a rate that would be wrong for almost everyone.
- Short-code provisioning handled for you
- Menu design workshop before you commit
- Integration support against your own system
- Pairs with SMS receipts on the same account